On Mon, Oct 17, 2011 at 7:56 PM, slipp3ry <slipp3ry_whippit@yahoo.co.uk> wrote:
Also the report is from 1 of the ~60 people who have actually paid for the app (~$2) not a lot I know but it renders the application useless for them and that makes me feel awful.
It doesn't necessarily render the app useless. Sometimes this weird stuff happens once then works. Or resolves itself with an uninstall / reinstall.
Did this person contact you for help? If not then likely either they figured it out or they don't care enough to get the issue resolved. If someone pays for your app and does not bother to help when they run into a problem, then I wouldn't feel too bad.
Listen, I'm as anal as can be and I try to fix every single bug report I get as well. But there are a lot - and I mean A LOT - of errors that happen out in the wild after updating that appear to be technically impossible (like not finding a resource that you know is bundled with the app) and there is no way to reliable reproduce. This has been discussed a lot around here - I chalk it up to an issue with the update process or the user's device and move on.
When it continues to be a problem is when you need to worry - otherwise you're really wasting your time trying to track down one single occurrence of an issue you'll likely never be able to recreate. I'm sure you have better things to worry about. =)
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TreKing - Chicago transit tracking app for Android-powered devices
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