Re: [android-developers] Re: Issue with setBuiltInZoomControls on HTC Incredible

Hi David,

I'm having this exact same problem too. My suspicion was that it was
related to UI customisation HTC did with the Incredible, so I emailed
HTC Tech Support a couple of nights ago, to find out, and they
suggested phoning the HTC Head Office in the UK (because Tech Support
can't give out that information). I've pretty much given up at this
point because I don't have the time to spend hours on the phone
explaining what the problem is to a dozen different people.

If anyone has been able to file a bug report or contact any HTC
software devs, please let us all know about it. :-)

My only solution for now has been to detect the phone model: if it's
the Incredible (Build.MODEL = "ADR6300") disable built-in zooming, and
manually attach the zoom buttons. The downside is that this means
Incredible owners can't use pinch-zoom, which may or may not be
acceptable for your app. I'll send more specific implementation
details if you need it.

Regards,
Tom

On Thu, May 20, 2010 at 9:03 PM, David at TRC <dprothero@gmail.com> wrote:
> We are getting exactly the same problem. I am anxious to see if anyone
> has found a fix for this.
>
> David
>
> On May 17, 12:19 pm, Achanta <krishna.acha...@gmail.com> wrote:
>> Even I have a very similar issue with all the webviews in our app.
>> None of the webviews display properly .
>> *They initially zoom in on loading and does not let me zoom out. I
>> cannot even scroll vertically or horizontally.
>> *When I click on a link it always selects another link that is way
>> below the one that I currently select.
>>
>> I am also using the built in zoom controls.
>> The name of our app is iTriage if anyone with an incrediblw want to
>> test it. It works fine on all the other phones.
>> This issue is also causing the new users to leave bad ratings and is
>> damaging our app ratings.
>>
>> This is the snippet of code that I am using in my app.
>>             mWebView = (WebView) findViewById(R.id.web_view);
>>             mWebView.getSettings().setJavaScriptEnabled(true);
>>             mWebView.setWebViewClient(new MyWebViewClient());
>>             mWebView.loadUrl(url);
>>             mWebView.getSettings().setBuiltInZoomControls(true);
>>
>> Please let me know what might be causing this issue or how I might be
>> able to fix this.
>>
>> Thank you.
>>
>> On May 3, 9:21 pm, Felix <fel...@gmail.com> wrote:
>>
>>
>>
>> > I use aWebViewto display JPGs to users. TheWebViewallows me to
>> > easily add zooming functionality without having to write the code to
>> > actually do it.
>>
>> > Anyway, I've been getting a lot of Bug reports from users with an HTCIncrediblethat the zooming is broken. I bought an HTCIncredible, and
>> > tested and sure enough zooming causes theWebViewto be surrounded by
>> > a box. It's difficult to explain, but basically panning and zooming is
>> > not possible. The only way I can get theWebViewto properly display
>> > the JPG is by setting setBuiltInZoomControls(false).
>>
>> > I ran the app on another 2.1 phone (Droid), and it works fine. Works
>> > fine on my Nexus One, and even in the 2.1 Simulator.
>>
>> > Anyone else run into this problem?
>>
>> > Here's the code i have for myWebView:
>>
>> >webview= (WebView) findViewById(R.id.webview);webview.getSettings().setLoadsImagesAutomatically(true);webview.getSettings().setJavaScriptEnabled(true);webview.getSettings().setBuiltInZoomControls(true);webview.setInitialScale(initialScale);
>>
>> > Then I just do:
>>
>> >webview.loadUrl("file://" + getFilesDir() + "/" + filename);
>>
>> > Thanks,
>> > Felix
>>
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