Monday, April 1, 2013

[android-developers] Re: Why is App not compatible with Tablets after update

Thanks for the suggestion Richard. I moved the uses-sdk element above the <application> node, AND I removed the <supports-screens> node as well and re-posted the app, but I still see the same message when I link directly to the app in Google Play. And this is after I've loaded the app directly onto the tablet myself and it works fine. Unfortunately I've got users who are uninstalling the previous version of the app with hopes that this will allow their device to get the latest update, and then when it doesn't show up still those users are now unable to have the app at all, so I really need to get this resolved. Those users told me after the fact, as I definitely would not have recommend that strategy.

On Sunday, March 31, 2013 7:43:57 PM UTC-7, RichardC wrote:
There has been an odd post or two in the adt-dev group regarding the ordering of elements in the manifest (although I can't find anything in the official docs).

So with that said ... I think you should try putting
    <uses-sdk android:minSdkVersion="4" android:targetSdkVersion="8" />
before the <application> node.

I see that someone has already mentioned the <supports-screens> element on SO.

On Monday, April 1, 2013 3:15:05 AM UTC+1, miketra wrote:
My app has been successfully downloaded by tablet users over the last year without problems. I made an update a week ago, but the only thing changed in the Manifest file was the app version number and version string. After making that update, users are no longer able to access the app in Google Play. I have an Asus Transformer tablet. I am able to load the app onto my tablet with no problem. On the tablet, the app won't even appear in Google Play unless I search for it on the internet, then link directly to the app in Google Play. When I do this, Google Play says "your device isn't compatible with this version" even though I loaded the app directly onto the tablet myself. Note that in the Android Developer Console, it says that 2600+ devices are compatible, and it says 0 devices are excluded. I looked at the individual list of devices, and my tablet is listed there as being compatible. What's the problem, and how do I fix it? To see the Manifest file, go here: http://stackoverflow.com/questions/15733070/why-is-app-not-compatible-with-tablets-after-update

Thanks,

-Michael

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