Well they give a link to the site that says to answer to the email. That's what I did without any feedback :(
For the screenshots they were the same on the free and full app. I've changed them on the free one day after the ban in case of.
But the situation where only one of two identical apps being ban is really disturbing as I don't know what to do next. Update the free and publish a new unlocker, Move from the Market since not logic and no support, wait longer for an answer with an app that needs to be updated, .....
Le jeudi 5 avril 2012 15:00:17 UTC+2, sparky a écrit :
The email from Google Play should have told you how to follow up. I don't have access to the reasons why your app was suspended, but if it the app is okay, maybe your screen shots had a problem.
On Thursday, April 5, 2012 1:37:01 PM UTC+2, Tolriq wrote:Hello,
I've got a little problem with my app being banned from Play Store with the reason : REASON FOR REMOVAL: Violation of the intellectual property and impersonation or deceptive behavior provisions of the Content Policy
But the app does not violate any of the rules, the code is 100% mine, design is made by a friend base on free of use for commercial icons. And the description is exactly what it says. All users are very happy with the app that have been in beta for 3 month with more than 2K downloads. The project is based on my old project Yatse 2 on Windows that is more than 2,5 year olds.
So I really don't understand.
The biggest problem is that I have a free version and a donate version that are the exact same (apart from a theme option present in the donate and not the free version) and the free version is not banned. ( Link to free version : https://play.google.com/store/apps/details?id=org.leetzone. )android.yatsewidgetfree
And Google support does not respond to my mails for 5 days now :(.
So I don't know if the free version will be banned or not, if I can publish an unlocker for the free version without risking my account.
Is there any way to have a contact with Google to have this issue sorted out ?
If the app really needs to be ban for a reason that I'm not aware of I'd like to know the reason so I can fix it and not get the free version ban and account suspended.
Regards,
Tolriq.
Le jeudi 5 avril 2012 15:00:17 UTC+2, sparky a écrit :
The email from Google Play should have told you how to follow up. I don't have access to the reasons why your app was suspended, but if it the app is okay, maybe your screen shots had a problem.
On Thursday, April 5, 2012 1:37:01 PM UTC+2, Tolriq wrote:Hello,
I've got a little problem with my app being banned from Play Store with the reason : REASON FOR REMOVAL: Violation of the intellectual property and impersonation or deceptive behavior provisions of the Content Policy
But the app does not violate any of the rules, the code is 100% mine, design is made by a friend base on free of use for commercial icons. And the description is exactly what it says. All users are very happy with the app that have been in beta for 3 month with more than 2K downloads. The project is based on my old project Yatse 2 on Windows that is more than 2,5 year olds.
So I really don't understand.
The biggest problem is that I have a free version and a donate version that are the exact same (apart from a theme option present in the donate and not the free version) and the free version is not banned. ( Link to free version : https://play.google.com/store/apps/details?id=org.leetzone. )android.yatsewidgetfree
And Google support does not respond to my mails for 5 days now :(.
So I don't know if the free version will be banned or not, if I can publish an unlocker for the free version without risking my account.
Is there any way to have a contact with Google to have this issue sorted out ?
If the app really needs to be ban for a reason that I'm not aware of I'd like to know the reason so I can fix it and not get the free version ban and account suspended.
Regards,
Tolriq.
Le jeudi 5 avril 2012 15:00:17 UTC+2, sparky a écrit :
The email from Google Play should have told you how to follow up. I don't have access to the reasons why your app was suspended, but if it the app is okay, maybe your screen shots had a problem.
On Thursday, April 5, 2012 1:37:01 PM UTC+2, Tolriq wrote:Hello,
I've got a little problem with my app being banned from Play Store with the reason : REASON FOR REMOVAL: Violation of the intellectual property and impersonation or deceptive behavior provisions of the Content Policy
But the app does not violate any of the rules, the code is 100% mine, design is made by a friend base on free of use for commercial icons. And the description is exactly what it says. All users are very happy with the app that have been in beta for 3 month with more than 2K downloads. The project is based on my old project Yatse 2 on Windows that is more than 2,5 year olds.
So I really don't understand.
The biggest problem is that I have a free version and a donate version that are the exact same (apart from a theme option present in the donate and not the free version) and the free version is not banned. ( Link to free version : https://play.google.com/store/apps/details?id=org.leetzone. )android.yatsewidgetfree
And Google support does not respond to my mails for 5 days now :(.
So I don't know if the free version will be banned or not, if I can publish an unlocker for the free version without risking my account.
Is there any way to have a contact with Google to have this issue sorted out ?
If the app really needs to be ban for a reason that I'm not aware of I'd like to know the reason so I can fix it and not get the free version ban and account suspended.
Regards,
Tolriq.
Le jeudi 5 avril 2012 15:00:17 UTC+2, sparky a écrit :
The email from Google Play should have told you how to follow up. I don't have access to the reasons why your app was suspended, but if it the app is okay, maybe your screen shots had a problem.--
On Thursday, April 5, 2012 1:37:01 PM UTC+2, Tolriq wrote:Hello,
I've got a little problem with my app being banned from Play Store with the reason : REASON FOR REMOVAL: Violation of the intellectual property and impersonation or deceptive behavior provisions of the Content Policy
But the app does not violate any of the rules, the code is 100% mine, design is made by a friend base on free of use for commercial icons. And the description is exactly what it says. All users are very happy with the app that have been in beta for 3 month with more than 2K downloads. The project is based on my old project Yatse 2 on Windows that is more than 2,5 year olds.
So I really don't understand.
The biggest problem is that I have a free version and a donate version that are the exact same (apart from a theme option present in the donate and not the free version) and the free version is not banned. ( Link to free version : https://play.google.com/store/apps/details?id=org.leetzone. )android.yatsewidgetfree
And Google support does not respond to my mails for 5 days now :(.
So I don't know if the free version will be banned or not, if I can publish an unlocker for the free version without risking my account.
Is there any way to have a contact with Google to have this issue sorted out ?
If the app really needs to be ban for a reason that I'm not aware of I'd like to know the reason so I can fix it and not get the free version ban and account suspended.
Regards,
Tolriq.
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