Thursday, July 28, 2011

[android-developers] How do we get Google's attention regarding the problems around randomly sorting comments in the Android Market?

I think the randomly sorted comments in the Android Market are about
the worst thing that can happen to devs and users.

Right now, comments are showing up on apps across the board that date
back months. Many times they are negative, 1-star reviews, that refer
to a long out-dated version of the application. We work HARD to
create great apps and update them based on customer feedback and
Market comments. But now, all that is in vain as the fruits of our
labors are blatantly ignored in the comment system.

Your Dev Console may still show all the great reviews that come in for
your recently updated app - but since only a random subset of old
reviews show up at the top on your App in the New Market and Web
Market now, it's as if the update never happened. It's like all the
hard work that was put it didn't matter because it's showing
complaints from really old versions of the app.

There are some simple solutions.

1) Show 3 random comments from the date of the most recent update.

2) Show them in reverse chronological order as they were.

3) Or come up with a far more sophisticated, logical, approach to
displaying comments. For example, if you have 80% 5-Star ratings, the
top 2 comments should be 2 random 5-star ratings, and if you have 10%
4-Star ratings, the last one should be a 4-star. At least it would be
reflective of your actual ratings.

4) LOTS of other great ideas are out there.

The question is tho, if others are on the same page as me, how do we
get this issue fixed by Google for the good of Users and Devs alike?

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